[lotte hà nội] Retail Assistant - trợ lý cửa hàng

Working Location: Trung tâm thương mại Lotte Hà Nội, khu đô thị Nam Long, Phường Phú Thượng, Quận Tây Hồ, TP. Hà Nội
Sales/ Customer Service:
Apply company's service standards daily - Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.
Keep up-to-date store information and product knowledge and sell and promote merchandise and services of the store.
Practice complementary sales (i.e., recommend tie to go with shirt)
Provide the highest level of customer service.
Work with team to achieve sales target.
Complete transactions on POS system &control daily cash-in & cash-out.
Stock Control:
Check stock daily to ensure that shelves are well-stocked and replenish stock whenever necessary.
Return any damaged stock according to procedures.
Assist in physical stock-taking.
Receiving and check quantity, quality, sizes and price tags of stock.
Housekeeping and Merchandise Display:
Keep sales area clean and tidy, pick up/ dispose (any) litter.
Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new andclean.
Ensure that merchandise on display is neat and orderly.
Assist in promotion/ festive merchandise display.
Security:
Always be alert of suspicious characters; report any shop-lifting to superior/ security officer.
Carry out changing room control procedures.
Market & Customers' Information:
Feedback to superior onthe demandof merchandise.
Feedback on customer comments regarding quality, usage, prices etc.
Administrative Procedures:
Understand and handle customer's request of issuing invoice & tax refund.
Replenish stationery supplies (bags, wrapping paperetc)
Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form,DailySales Record etc.
Any other duties as and when assigned by the company.