Lounge Attendant (Nhân Viên Phục Vụ Phòng khách Hạng Thương Gia) - Dien Bien Airport

Bamboo Airways - CÔNG TY CỔ PHẦN HÀNG KHÔNG TRE VIỆT

Địa điểm làm việc: Điện Biên

Hết hạn: 27/10/2021

Chi tiết công việc
Giới thiệu công ty

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới

Job Description

I. POSITION PURPOSE

To create optimum customer satisfaction by providing the highest standard, keep the harmony in the department.
Show up charming and high standard in service through professional & friendly
Always listen and understanding guest's needs
Support customer in working time, make sure make them satisfy
Make sure guest follow aviation policy

II. DUTIES AND RESPONSIBILITIES

Always pay attention to work with well grooming and in neat, clean full attired uniform, name tag according to Lounge's dress code.
Responsibility for turn on all the system of light, music, Tivi screen of entertainment and flight notify inside the First Lounge BAV
Responsibility to completed buffet station set up like present food tag, tongs, especially preparation of tea, coffee, juices, cold water are ready for serving the guests
Check station table settings are in order, chairs are properly in line with the correct number of seats, table linen and napkins are neat and clean, there are no spots, no torn linen, fresh flowers and a center piece. There are no spots and stains on cushions and carpet.
Anticipate in short briefing with all members on duty for leading, arrangement staff from Duty Manager base on occupancy during a day. Also give suggestion and supporting to provide an excellent service standard.
Check back area to clean all of cutleries, chinaware, glassware that was still pending from previous shift.
Daily checking the menu as well as know about all of product are providing at First Lounge BAV.
To make sure that all our Ladies and Gentlemen are consistently offering warm welcome and greet guest. Express and show your smile, make eyes contact and professionally at all the time, Using the guest's name because you are the guest's first impression of Bamboo Airways Lounge.
Introduce yourself with the guests then show buffet station, offer the choice of coffee/ tea, juices, as well as any specialty selections offered that day
Approach the guest to buffet area. In case the guest order hot food with chef that Server need to assist for pick up hot food bring to the table as requested. Confirm the order before serving food to the guests
Always observe when guests have completed their last course and must be inform the guests before remove these items, the table should be completely cleared of all plates, silverware, empty classes.
Make sure the table should clean then reset table set up for change table napkins/placemat, silverware, glasses according service standard of First Lounge BAV.
Consistency checking and make sure the buffet station should to be clean properly. Proactive that inform to chef for refill up the food into buffet.
Assist kitchen staff to wash dirty items, clean all items for ready adding buffet station, use for table set up
Engage with the guest in a conversation to ensure product and service quality are provided. Collection of positive and negative feedback during the guests used service at First Lounge.
To carry out the duties of a Captain during his/her absence To ensure stations are kept clean, fully equipped and there is sufficient is ready serving guest.
To ensure stations are kept clean, fully equipped and there is sufficient is ready serving guest.
To ensure that hot food is served hot and cold food served cold.
To clean the side station, service trolleys. Assign staff to maintain the cleanliness of the furniture.
Co-operate with other departments likes hostess and kitchen to do a good job overall
To be obliged to pay compensation in case of breakdown in management, deliberate or intentional act, causing loss & damage, financial, products... of the company corresponding to the level of damage and losses in practice.
Responsible for the quality of service.
On behalf of the Lounge manager while he/ she was going out to handle & solve out the customer complain about the quality of food & drink. However, server also has to report manager for pay extra service to customer
If staff are doing morning shift when ending of the shift need to handover all tasks to evening shift. If staff doing evening need to be last shift cleaning likes tables, chairs, buffet station, back side are cleaned then need to preparation for next day.
Receive & implement other tasks that requested by management
Make report as manager's request

III. QUALIFICATION, KNOWLEDGE, WORK EXPERIENCE REQUIRED

Essential:

University/College graduation
At least 2 years working experience in aviation/Hospitality industry.
Proven knowledge in Aviation Business, Ground Operations, Customer Services, Food and Beverage

Desirable:

Background in Luxury Hotel, Food and Beverage Management is preferable

Apperance:

Good looking, smiling
Male: 1m70 up
Female: 1m60 up

Apply now

More positions

Duty Manager (Trưởng Ca Phục Vụ Phòng khách Hạng Thương Gia) - Dien Bien Phu Airport

Thông tin chung

Ngày hết hạn: 27/10/2021
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

WELCOME TO BAMBOO AIRWAYS!

Công ty Cổ phần Hàng không Bamboo Airways, thành lập năm 2017, là một trong những hãng hàng không tiên phong tại Việt Nam, cam kết mang đến dịch vụ bay đẳng cấp quốc tế. Với sứ mệnh kết nối và phát triển các điểm đến du lịch trong và ngoài nước, Bamboo Airways luôn đặt chất lượng dịch vụ và sự hài lòng của khách hàng lên hàng đầu. Chúng tôi không ngừng mở rộng đội bay hiện đại và đa dạng hóa các tuyến bay để đáp ứng nhu cầu ngày càng cao của thị trường. Gia nhập Bamboo Airways, bạn sẽ có cơ hội làm việc trong môi trường chuyên nghiệp, năng động và đầy tiềm năng phát triển. Chúng tôi chào đón những ứng viên tài năng và nhiệt huyết để cùng xây dựng một tương lai bay cao, bay xa.

Quy mô công ty

Từ 1000 - 5000 nhân viên

Chia sẻ: