Manager, Client Management (Trade Marketing Manager)

Job Summary:
• Lead and manage client accounts to ensure smooth client business integration and drive
business growth of clients
General Responsibilities
• Manage operating departmental budgets and costs according to annual allocation to ensure
efficient usage of resources, where applicable
• Review business and marketing plans in coordination with clients to achieve overall business
objectives and profitability
• Facilitate and lead business integration process for new clients to ensure smooth client
integration
• Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
• Explore any opportunities of new business for existing clients by working with Business
Development team; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints
• Lead business communications and business review meetings with clients' management teams
• Act as the main gateway between clients and DKSH to maintain business relationships and to
maximize the level of client satisfaction
• Establish and maintain a proactive network of relationships between DKSH and clients