Manager, Quality Product Integrity

Purpose:
A key player in Sourcing in driving Sourcing's vision to be the Most Agile, Most Competitive, Most Digitalized & Cleanest Supply Base in the industry. Position Quality as independent assurance organization (4 eyes principle) to secure top-class quality where it matters the most. Function as "business consultant", the single point of contact to product teams (creation and manufacturing) on product integrity inquiries. Monitor execution of brand priority products with elevated service level provided. Work with Product Integrity scope of work within the assigned operations areas, a task force of material & product testing subject matter experts to secure the right testing execution on laboratory and perception testing as per product intended use.

Key Responsibilities:
• Single point of contact to product teams (creation and manufacturing) and cross-functional counterparts on product integrity inquiries.
• Lead product risk assessment and decisions on exceptional management, address and follow through specific quality assurance measures on product and material level.
• Manage product integrity, including A-01, CMA risky articles, buy-ready compliance, flag any potential risk on and escalate non-compliance.
• Monitor warehouse claims and defective returns to coordinate analysis in collaboration with Liaison Office (LO) Operational Management and Claim Management Team. Ensure that root cause is identified, corrective action plans are established and executed.
• Subject matter expert for quality assurance related themes in development, commercialization, and production.
• Review exceptional visual standards prior to CWA sign off.

Key Relationships:
• Global Sourcing
• Headquarter (HQ) laboratory - factory laboratories.
• Headquarter ACT team
• Sourcing suppliers

Knowledge, Skills, and Abilities:
• Have a wide experience of product development, testing
• Good presentation, negotiation, influencing, people and communication skills
• Fluent in English (written and spoken)
• Strong Microsoft office Skills

Requisite Education and Experience / Minimum Qualifications:
• University degree in engineering/materials or related areas
• Minimum 5+ years of experience of which were in quality concepts and similar positions