Manager - Technical Service & Development, Performance Materials

Technical services:
- Provide technical consultancy and supports to customers on product applications, trouble-shootings and handling complaints; Analyze and provide the solutions to the technical issues.
- Plan and direct the activities of the trials at the customers' site.
- Evaluate and optimize the formulation / processing / products' modification to meet the local market requirements and cost optimization.
- Support customers in processing / formulation aspects.
Technical development:
- Collect market information (competitors, technical development trends, regulations, processing technologies etc.).
- Provide technical inputs and recommendations for developing and /or evaluating product applications, defining marketability, modifications and termination of the ineffective products.
- Maintain an up-to-date working / technology knowledge of newly developed technologies and manufacturing practices; sharing them to the sales/marketing personnel so that they can define the opportunities for business development as well as to foster their technical expertise.
Product launch:
- Develop technical processes and procedures to ensure successful introduction of the defined products.
- Participate as part of the product launching team to ensure smooth introduction of the products; organize seminars and/or workshops to the target audience.