Mediabuy Account Intern

Acts as a vital bridge between the company and clients, providing excellent operational support to ensure advertising account management, contract, and payment processes run smoothly and accurately.
This position requires exceptional attention to detail and strong adaptability to maintain positive collaborative relationships and boost customer satisfaction (CSAT) scores.
Account Management & System Support:
Receive and process client requests for account opening/closing, ensuring full compliance with internal workflows and meeting operational deadlines.
Maintain and update client profiles and data on the CRM system, ensuring accuracy and data security.
Manage and monitor system notifications to ensure critical information is communicated to relevant clients in a timely manner.
Contract & Financial Operations:
Prepare, review, and issue contracts, addendums, and invoices to clients, ensuring legal and financial accuracy.
Closely track contract signing progress to ensure on-time completion.
Assist in account reconciliation and promptly resolve client inquiries related to billing, payments, or invoicing.
Communication & Problem Solving:
Respond to client queries via email, phone, and virtual meetings in a prompt and professional manner.
Coordinate cross-functionally with internal teams (Sales, Technical) to thoroughly resolve emerging issues and improve customer satisfaction.