[Melia Vinpearl Danang Riverfront] Nhân viên Dịch vụ khách hàng - GRO (Tiếng Hàn)VINPEARL JOINT STOCK COMPANY
Nơi làm việc: Đà Nẵng
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng, Dịch vụ
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 08/10/2024
Hạn nộp: 09/11/2024
Mô tả công việc
OPERATIONS
Comply with the customer service strategy, efficiently managing all guest requests and committing to achieve total guest satisfaction.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Inform and offer customers services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.
Manage customer incidents, following the established protocols.
Comply with the attributes, standards and manuals applicable to their department.
Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
Comply with the Sensory Architecture defined for their area.
Verify material orders following the set product guidelines, for better optimisation of economic resources.
HEALTH & SAFETY/ HEALTHY WORKPLACE
Be knowledgeable of the hotel's evacuation plan.
Be knowledgeable of the personal protective equipment and use it correctly.
Be knowledgeable of the methods, work procedures and risks inherent to their activity.
Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.
Comply with the customer service strategy, efficiently managing all guest requests and committing to achieve total guest satisfaction.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Inform and offer customers services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.
Manage customer incidents, following the established protocols.
Comply with the attributes, standards and manuals applicable to their department.
Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
Comply with the Sensory Architecture defined for their area.
Verify material orders following the set product guidelines, for better optimisation of economic resources.
HEALTH & SAFETY/ HEALTHY WORKPLACE
Be knowledgeable of the hotel's evacuation plan.
Be knowledgeable of the personal protective equipment and use it correctly.
Be knowledgeable of the methods, work procedures and risks inherent to their activity.
Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.
Yêu cầu
Bachelor Degree
English - Basic Level
Korean - Good level, written & spoken.
At least 1 years in international hotels in the same position.
English - Basic Level
Korean - Good level, written & spoken.
At least 1 years in international hotels in the same position.
Quyền lợi
Attractive salary and benefits package.
Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
13th month salary and holidays bonus.
Free shift meal and parking
Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
13th month salary and holidays bonus.
Free shift meal and parking
Giới thiệu công ty
VINPEARL JOINT STOCK COMPANY việc làm
Đảo Hòn Tre, Phường Vĩnh Nguyên, Thành phố Nha Trang, Tỉnh Khánh Hòa, Việt Nam
Quy mô: Trên 10.000 nhân viên
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Vị trí [Melia Vinpearl Danang Riverfront] Nhân viên Dịch vụ khách hàng - GRO (Tiếng Hàn) do công ty VINPEARL JOINT STOCK COMPANY tuyển dụng tại Đà Nẵng, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về [Melia Vinpearl Danang Riverfront] Nhân viên Dịch vụ khách hàng - GRO (Tiếng Hàn) hoặc công ty VINPEARL JOINT STOCK COMPANY ở các link phía trên
Giới thiệu công ty
VINPEARL JOINT STOCK COMPANY việc làm
Đảo Hòn Tre, Phường Vĩnh Nguyên, Thành phố Nha Trang, Tỉnh Khánh Hòa, Việt Nam
Quy mô: Trên 10.000 nhân viên