[Melia Vinpearl Phu Quoc] - Guest Experience Manager

Responsible for creating the best customer experience, ensuring their satisfaction and loyalty. Interacts with customers to exceed their expectations and increase their satisfaction and loyalty. Guarantees that the whole team of the hotel knows and respects the Service Culture and Brand Standards. Enjoys working collaboratively with others, contributing to the setting of priorities, development of strategies within defined scope and purpose and establishment of good communication systems within the team and supporting and encouraging creativity and innovation.
work together with HODs to increase the customer satisfaction and enhance the Guest Experience on these departments.
Periodical Self evaluation on standards and quality control of the product and operation at the Resort. Responsible for implementing modifications and new procedures for increasing the customer satisfaction.
Training and supervision of staff in all departments on the matters related to guest interaction and direct contact with customers.