[Melia Vinpearl Rivera Hải Phòng] Quản lý ca (Duty Manager)

1. Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
2. Provides functional assistance and direction to all departments.
3. Cooperates, coordinates and communicates with other hotel departments as required.
4. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
5. Responds to guest needs and resolves related problems
6. Supervises and directs Reception personnel.
7. Supports and assists Front Office personnel and all departments at peak periods.
8. Prepare welcome cards with Director Of Rooms's Signature for VIPs and MAS member guests, ensures them receive special attention.
9. Inspects front of house and back of house regularly for cleanliness.
10. Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.
11. Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.
12. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
13. Promotes inter-hotel sales and in-house facilities.
14. Checks billing instructions and monitors guest credit
15. Analyses and approves discounts and rebates.
16. Analyses the rate variance report to ensure rooms revenue control
17. Takes action with the Property Management Systems (PMS) in emergency situation.
18. Fully conversant with all hotel emergency procedures.
19. Ensures front line staff complies with FIT marketing techniques and maximize sales.
20. Works with Superior and Cluster Human Resource Manager to ensure the departmental performance of staff is productive.
21. Works with superior in the preparation and management of the department's budget.
22. Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
23. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
24. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
25. Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
26. Log security incidents and accidents in accordance with hotel requirements.