Membership Executive

Overview
The Membership Executive supports the smooth delivery of the member journey at HAUS. This role plays a key part in the administration of the membership function, delivering excellent service to prospective, new and existing members.
Key Responsibilities
Membership Administration
• Manage member records and ensure all data in the CRM is accurate and up to date.
• Support the onboarding process, including welcome emails, packs, and tours.
• Handle day-to-day member queries efficiently and courteously.
Engagement & Retention
• Assist in the coordination of member engagement initiatives and events.
• Track member activity and flag disengagement or feedback trends.
• Support VIP members with personalised service where required.
Collaboration
• Work closely with the Member & Events Manager to support club programming.
• Liaise with marketing, events, and guest relations teams to ensure continuity of service.
• Help prepare membership reports and analytics as required.