- Communication with customer to/in order to sign contract/consult our services or products
• Communicate daily to keep customer informed on order status by responding to their emails and updating weekly report
• Participate in Skype meetings with customer when required and assist Senior
Merchandiser to send follow up meeting summary
• Support the customer during their visits to the factory by participating in range meeting reviews and sending a follow up summary of all points discussed
• Respond to queries received from customer within an appropriate timeframe to ensure all emails are answered.
- Assist with all Merchandising activities - customer related to support Senior Merchandiser for meeting the customer's requirements
• Receive and check purchase orders for Sampling and Production
• Check the received tech packs include all necessary info; garment spec, fabric spec, label spec, artwork spec if applicable
• Check all submissions (samples, fabric, treatments etc.) match the customers specification before sending
• Ensure all submissions (samples, fabric, treatments etc.) meet the customers quality expectations before sending
• Receive customer comments, translate and communicate to factory
• Prepare costing sheet and send customer FOB quotes within required timeframe and negotiate with customer to confirm pricing
• Ensure customer is sending orders/ comments/ information in accordance with agreed order dates
• Send Weekly reports to inform customer of current status for Sampling and Production orders.
- Assist with all Merchandising activities - factory related to support Senior Merchandiser in communicating and controlling PO details within the factory
• Process orders from customer and communicate to factory using the required documents; Order Spreadsheet, Proforma invoice etc.
• Work with relevant departments to determine consumption of trims and fabric for each style
• Raise purchase orders for all raw materials and track the delivery of each to ensure the input to factory is correct for the critical path and exit date
• Raise purchase orders for treatment and CMP and track this to ensure the input and output are relevant for the critical path
• Work with other departments to give advice and input to ensure production is planned in the most efficient manner
• Support other departments to help find solutions when problems occur
• Ensure all sampling and production meets the quality expectations of customer
• Track sampling and production to ensure Merchandiser tasks are prepare on time i.e. PP dockets
• Work with Factory Office to confirm Packing List date
• Work with Shipping Department to ensure orders ship to plan.
- Other tasks as assigned:
• Support Senior Merchandiser and Merchandising Manager when needed
- Reporting:
• Create monthly report for Orders Received; this includes Sampling and Production
• Create monthly report for Orders Invoiced; this includes Sampling and Production
• Send Weekly report to Customer for style by style order status update
Làm việc tại: ĐƯỜNG NA 7, KCN MỸ PHƯỚC II, BẾN CÁT, TP HCM (BÌNH DƯƠNG CŨ).