Merchandising Manager (E-Commerce)

About Intrepid Vietnam

Intrepid is a fast-growing and industry-leading ecommerce enabler, making sellers and brands successful in Ecommerce on all marketplace platforms across South East Asia through a combination of software solutions and value-added services across store management, online marketing, customer service (e.g. chat), data & intelligence, and fulfilment & logistics. The company operates in Indonesia, Philippines, Singapore, Vietnam, Thailand and soon Malaysia, was built by ex-Lazada founders and is run by a young, enthusiastic and energetic team, looking to help brands and sellers seize the full potential of the ecommerce opportunity in South East Asia.



The role:



Specifically, your responsibilities include:

1. Optimize customer touchpoints and browsing functionality to maximize on site traffic and conversion for client (40%)

• Customer touchpoints refer to, but are not limited to, product pages, shop in shops, customer engagement, and chat.

• Understand the full range of traffic-driving vehicles available through the platform and define the most appropriate use case (hero images, shop modules, Campaign tool, Feed, CEM, search, browse...)

• Understand how to measure and optimize key on site merchandising drivers (top search keywords, SEO for example)

• Use data, analytics and best practices to measure PDP, SIS performance metrics then drive the solutions (SIS CTR, product bounce rate, chat guided revenue)

• Balance client objectives with business objectives, advocate client without sacrificing business needs

• Execute quality control processes to Ensure product detail pages, shop in shops are thorough, accurate, and up-to-date

• Develop scalable solution and advocate for automation where appropriate

2. Accountable for overall project (Mega campaign, Super brand day, On boarding, Off boarding) management (30%)

• Propose project checklists are set up and launched to brand's satisfaction

• Work cross functionality to ensure proper review and adjustments for project execution

• Delivers timely, professional support and information to key stakeholders as needed

• Proactively identify risks to process of any of campaign execution and seeks resolution as needed

• Own creative delivery process: communicate checklist, asset requirement and set proper expectation to design team

• Represent the voice of brand internally to design team

• Recognized as being skilled relationship managers with both brand and internal partners

3. Team management & development (30%)

• Train and mentor other team members

• Establish team culture that aligns with leadership principles

• Supports the development of new hires and peers by sharing best practices

• Attract talent and make the right hiring decision