MERCHANT SUCCESS LEAD

Phúc lợi
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Mô tả Công việc
Build up and track & report Merchant performance KPI for daily, weekly and monthly.
Work with Merchant to drive up merchant performance in term of transactions , GMV and partnership.
Work closely with other departments to manage after-sales processes including document processing, product training.
Organize, follow-up activities and developing business strategies for Savyu's retailers.
Enhance retailer's experience and service excellence with retailers.
Follow up and evaluate sales quality of retailers by collecting retailer's feedback on their common concerns.
Solving any key retailer's problem.
Lead team, and train team members.
Other task required.
Yêu Cầu Công Việc
Good attitude, self-discipline, quick learner;
Excellent communication skill;
Have 3 years experience in partner service and/or merchant performance development (Especially in E-commerce platform);
Have experience in recruiting, training, setting up and tracking KPI for team;
Good command of English and MS. Office;
Skillful and good at convincing internal teams and external merchants;
Good sense of data comprehension;
Ability to work independently in a fast paced environment.
Good English Skills.
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