LOCATION: Hanoi/HCMC
JOB DESCRIPTION
We are seeking an experienced
Middle/Senior SRE/DevOps Engineer (Digital Banking) to ensure the reliability, availability, and resilience of our digital banking platform across multiple bank clients. In this role, you will design and manage cloud and hybrid infrastructure, automate deployments, establish end-to-end observability, and drive incident management and disaster recovery practices. You will also collaborate with engineering, security, and compliance teams to maintain secure, highly available, and resilient banking services that meet strict operational and regulatory requirements.
- Own the reliability, availability and resilience of the audax platform across production environments for multiple bank clients
- Design and operate cloud and hybrid infrastructure using infrastructure-as-code, supporting deployments on AWS, Azure, GCP or within client-managed environments
- Build standardized, repeatable deployment blueprints so new bank clients can be onboarded quickly and safely
- Define and track SLIs, SLOs and error budgets that align with client SLAs and banking-grade availability targets
- Build end-to-end observability across microservices, integrations and third-party dependencies (core banking, card processors, eKYC providers, payment networks)
- Lead incident response and blameless post-incident reviews, and communicate clearly with internal teams and client stakeholders during incidents
- Design and regularly test disaster recovery, backup and business continuity plans to meet regulatory RTO and RPO requirements
- Participate in the on-call rotation and reduce operational toil through automation
- Work with security and compliance teams on access control, secrets management, encryption, vulnerability management and audit evidence
- Support client and regulator technology due diligence, including infrastructure documentation and control assessments
REQUIRED SKILLS AND EXPERIENCE
- 3+ years of experience in SRE, DevOps, platform or infrastructure engineering
- Strong hands-on experience with at least one major cloud provider (AWS, Azure or GCP); multi-cloud exposure is a plus
- Production experience with Kubernetes and containerized microservices
- Proficiency with infrastructure-as-code (Terraform, Pulumi or similar) and configuration management
- Experience with observability tooling such as Prometheus, Grafana, OpenTelemetry, Datadog, ELK or Splunk
- Solid Linux fundamentals and networking knowledge (DNS, TCP/IP, load balancing, TLS, VPN and private connectivity)
- Scripting or programming skills in at least one language (Python, Go, Bash or similar)
- Experience with CI/CD and GitOps tooling (GitHub Actions, GitLab CI, Jenkins, ArgoCD)
- A calm, structured approach to troubleshooting and incident management
- Clear written and spoken English, and comfort working with stakeholders across different countries
Nice to have
- Experience in banking, payments or other highly regulated financial environments
- Familiarity with regulatory and security frameworks such as MAS TRM Guidelines, PCI DSS, ISO 27001, SOC 2, or central bank IT requirements in APAC or the Middle East
- Experience deploying software into client-owned or on-premises bank environments with strict change management
- Experience with hybrid connectivity between cloud platforms and bank data centers
- Operating event streaming and messaging systems (Kafka, RabbitMQ or similar)
- Database operations experience (PostgreSQL, Oracle, MongoDB, replication, backup and recovery)
- Service mesh, API gateway or zero-trust networking experience
- Cloud cost optimization and multi-tenant platform design
- Relevant certifications (AWS, Azure, GCP, CKA, CKS, CISSP)
BENEFITS
- Salary: Up to 50M Gross
- Probation salary is 100% of official salary
- 13th-month salary and performance review twice a year
- Bonus for special occasions each year (Labor Day, National Day, Solar New year, Lunar New Year)
- Project bonus
- Employee's professional certification and training allowances subject to company regulations
- Health Care Insurance
- Annual Health Assessment
- Social, health and unemployment insurance following government policy
- Enjoy company summer trips and other team building activities held monthly and quarterly
- Professional, creative and dynamic working environment
- Work five days per week with flexible check-in time
CONTACT
- Send CV to:
- Hotline: +[protected info] (Recruitment Team)
- Facebook GEM Careers: [protected info]
- Linkedin GEM Careers: [protected info]