Modern Trade Operations Manager

Key objectives
• To ensure the highest efficiency of in-store execution by implementing executional requirements in line with operations guidelines for all Modern Trade (MT) accounts nationwide.
Job Responsibilities
• Manage Account Supervisors to deploy all the operation activities properly and effectively at store.
• Coordinate with Key Account Managers, Channel Leads and Channel & Category Development team to build up and strengthen customer relationships in MT accounts by gathering feedback, inquiries and providing solutions to specific issues (sales orders, delivery..).
• Collaborate with Route-to-Market (RTM) team to maximize MT distribution and improve in-store execution process and salesforce effectiveness.
• Manage and keep track of store performance through update of sales result, target delivery, stock status, sales ordering, shipment receiving and payment status of all stores of total MT channels.
• Be responsible for sales volume/promotion allocation in stores of total MT channels.
• Provide coaching and guidance to the team and ensure all operation guidelines are being covered.
• Build capabilities for the team and ensuring that the team is working with committed spirit.
• Other tasks assigned by the Line Manager.