Network Admin (Level 1)

Provide first-level support for network-related issues, including connectivity, hardware, and software troubleshooting.
Monitor network performance and ensure network availability and reliability.
Assist in the installation, configuration, and maintenance of networking equipment such as routers, switches, and firewalls.
Manage and support user accounts, permissions, and network resources.
Perform routine network maintenance tasks such as updates and patches.
Document network configurations, changes, and processes for future reference.
Escalate complex network issues to higher-level support when necessary.
Assist with network projects and upgrades as needed.
Ensure compliance with company policies and industry standards.
Provide excellent customer service and support to end-users.