Candidate enable to open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem.Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare product or service reports by collecting and analyzing customer information (feedbacks, customers' questions, complaining, type of purchased products,...)
Manage of incoming calls both Vietnamese and English.
Generate sales leads, maintaining and looking for potential customers by online environment.
Expanding sales channel or 3rd party channel including Interior Design Company, real estate agency by cold email or phone.
Identify and assess customers' needs to achieve satisfaction
Prepare payment request and any document to finish sales (bill, contract,...)
In charge managing fanpage interaction by response quickly customers request or questions on Fanpage, and phone.
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information