Nhân Viên Bán Vé Máy Bay Full-time 2024

COMPANY INTRODUCTION
SKYPAC AVIATION operates as airline General Sales Agent (GSA) with a dedicated focus on representing and supporting the interests of airline in different countries worldwide.
Located in Ho Chi Minh City, Vietnam, SKYPAC Aviation is among the group companies of Sky Pacific Air Services with the headquarter located in Bangkok, Thailand.
Vietnam office is located at Saigon Cargo Service Cor. Building 30 Phan Thuc Duyen, Ward 4, 6 Floor Tan Binh District, HCMC, Vietnam.
Ticketing Executive
Mức lương: Thỏa thuận - Chuyên môn: Bán hàng (Sales); Hành chính, Nhân sự - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
• Booking Management: Handle flight ticket bookings, modifications, and cancellations efficiently. Use reservation
systems to secure seats for passengers according to their preferences.
• Ticket Issuance: Issue tickets for passengers and ensure that all necessary travel documentation is accurate and
complete. This includes generating electronic ticket records and handling ticket exchanges or refunds.
• Customer Service: Provide exceptional customer service by answering inquiries regarding flight schedules, fares,
and other travel services. Assist passengers with special requests, such as meal preferences or assistance for
individuals with disabilities.
• Fare Calculation: Calculate fares and handle transactions for ticket sales. This includes processing payments,
issuing receipts, and providing passengers with detailed information about their itinerary.
• Check-in Assistance: Assist passengers during the check-in process, ensuring that they meet all travel
requirements, including luggage allowance and travel documents.
• Problem Resolution: Address and resolve any issues that arise during the booking or travel process. This includes
handling delays, cancellations, and last-minute changes efficiently.
• Documentation and Compliance: Maintain accurate passenger records and ensure compliance with all airline
policies and regulations. Stay updated with changes in airline regulations and travel restrictions.
• Coordination with Other Departments: Work closely with other departments, such as baggage handling and inflight services, to ensure a seamless travel experience for passengers.
• Educational Workshops and Training: Participate in regular training sessions to stay updated with the latest
industry standards, reservation systems, and customer service techniques.
REQUIREMENTS
• Educational Background: minimum college graduate and a degree in tourism, hospitality, or related fields is
highly advantageous.
• Experience: Previous experience in customer service or the airline industry is preferred.
• Technical Skills: Proficiency in using computer reservation systems Amadeus, Galileo, Sabre, etc. and
understanding of airline codes, fare rules, and government regulations.
• Communication Skills: Excellent verbal and written communication skills (native Vietnamese and TOEIC 600 or
above) to interact effectively with passengers and colleagues.
• Problem-Solving Abilities: Strong ability to solve problems creatively and handle stressful situations calmly.
• Attention to Detail: Meticulous attention to detail to ensure accurate booking and fare calculation.
• Multitasking Skills: Ability to handle multiple tasks simultaneously without compromising service quality
BENEFITS
- Full Social & Health Insurance.
- 13th month salary with national holiday and bonus every year.
- Regular training and development opportunities.
- Friendly, dynamic, and independent working environment.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
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