Nhân Viên Chăm Sóc Khách Hàng Quốc Tếcông ty cổ phần vĩnh hoàn

To learn about our first-grade and processing capabilities, in addition to becoming familiar with our vast portfolio products. You will spend time training with various departments to learn about and support our export operations. After the onboarding period, you will support the sales team manage the day-to-day operations of key-accounts, and will also be given the opportunity to find new customers within a defined territory/channel;
Travel overseas to participate in international exhibitions; visit prospects and customers; and maintain existing customer relationships;
Present new products, their benefits and applications to meet customers' demands;
Reply to customers' inquiries via emails, face to face meetings, virtual meetings and phone calls;
Offer products to customers based on their requirements;
Negotiate contracts and pricing agreements while ensuring profitability.
Follow up with the transaction until products are delivered, received, and paid;
Once receive customers' complaints, convey to Quality Management Department and co-ordinate to reply and solve the complaints;
Be a coordinator and translator between customers and factory;
Guide and arrange factory tours and audits for customers;
In coordination with marketing staff, prepare and attend exhibitions (if any) and trade shows;
Participate in weekly sales meetings to review and discuss challenges and achievements during the week;
Proactively provide comments and feedback to improve workflow and communication among colleagues and departments.