Nhân Viên Chat Support Full-time 2024Growthfn

Job Description:
Handle customer inquiries via email and chat, with occasional phone calls (10%).
Ensure timely and accurate responses to customer queries and route them through the appropriate support channels.
Manage customer escalations, ensuring tracking and resolution.
Adhere to client's call flows, work processes, and data entry requirements.
Meet SLAs consistently.
Demonstrate excellent customer service skills and professionalism.
Communicate effectively and politely with customers in both English and Vietnamese.
Requirements:
❇️ Degree holder with at least 1 year of customer service experience OR Diploma holder with at least 5 years of experience.
❇️ Willingness to relocate to Kuala Lumpur, Malaysia.
Benefits:
❇️ Salary: Basic: RM4000 + Complexity Allowance: RM500 + Housing Allowance: RM200.
❇️ Join a dynamic and inclusive workplace culture where your ideas are valued, and your contributions make a real impact
❇️ Opportunities for learning and development in one of the largest BPO companies in the region.
HOW TO APPLY
If you're ready to embark on this thrilling career journey, seize the opportunity and send your resume to [protected info]
Let's make a difference together!