Nhân Viên Customer Service full-time 2024

COMPANY INTRODUCTION
Air Tiger Express Logistics chuyên vận tải đường biển, đường hàng không. Là tập đoàn Global có trụ sở tại New York (Mỹ).
Customer Service
Mức lương: Thỏa thuận - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Địa điểm: Hà Nội - Chuyên môn: Xuất nhập khẩu, Logistics - Tính chất công việc: Toàn thời gian
JOB DESCRIPTION
- To be well familiar with AMS / ACI filing process for all
shipments to TPS/CAN ports sector.
- To be familiar with Air export cargo documentation.
- To be responsible for the operational results and
administration of all containers services, traffic and network connections,
provide the highest level of service at the lowest cost.
- To provide a consistently high level of service to internal
and external customers.
- Minimize risk by dealing with vendors and carriers to reduce
delays, diminish claims and maintain security.
- Can work with Carriers in local pricing.
- Handling claims, complaint and queries and proactively
following through to resolution for Customer satisfaction purpose.
- To offer schedule information, service parameters, and release
and cut-off information, shipping instructions (bookings), changes in
destination, delays in transit, and customer inquiries or complaints.
- To respond in a timely manner to queries (both internal and
external) pertaining to export documentation issues and to strive at all times
to meet established quality guidelines.
REQUIREMENTS
· Bachelor's Degree: Maritime / Transportation/ Foreign Trade University is a plus.
· At least 5 years experience in a similar job in a logistic/forwarder company.
· Experience in using systems for bookings, documentation, shipping document insurance, and intranet.
· Experience with all aspects of operation procedures.
· English: Intermediate level
BENEFITS
· Professional Growth: Access to ongoing training and development programs that foster your skills and career expertise.
· Supportive Environment: Work alongside a team of passionate professionals who encourage your success and celebrate your accomplishments.
· Remuneration: Competitive salary, 13th-month salary, Annual performance bonus, Company outing trip, full package of health care, and full Social insurance per laws.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/4/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW