Nhân Viên Customer Support Representatives (Japanese & Portuguese) Full-time 2024Công Ty iScale Solutions

COMPANY INTRODUCTION
We are constantly looking for the best talent in the market and we aim to offer exciting positions for everyone.
Our Services includes:
1) Team Augmentation
Hire employees in the Vietnam, without the difficulties of setting up a local business. We help you identify and recruit the right people. We take care of salaries, taxes, benefits, HR, office space and all other hassles. All you get is a simple, transparent bill.
2) Software Development
We develop complex web, mobile and cloud native applications. Let our Agile experts take your development project to the next level. With thousand of project hours successfully delivered, our team has what it takes to make it happen.
Customer Support Representatives
Tính chất công việc: Toàn thời gian - Chuyên môn: Du lịch, Khách sạn - Địa điểm: Hồ Chí Minh - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng!; Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
We are seeking a detail-oriented and customer-focused individual to join our team as a Travel Concierge. As a Travel Concierge, you will be responsible for providing exceptional service to our clients by assisting with travel arrangements, reconfirmations, and reservations. Your primary objective will be to ensure a seamless and memorable travel experience for our clients.
Responsibilities:
Ensure all reconfirmations are completed promptly and accurately.
Conduct outbound calls to reconfirm bookings with various suppliers including hotels, helicopters, trains, transfers, taxis, car rentals, and direct suppliers.
Proactively explore options to accommodate advance or urgent reservations based on customer requests.
Verify availability and make bookings for activities, hotels & restaurant reservations
Resolve cases within the specified Service Level Agreement (SLA) timeframe
Monitor and respond to incoming emails from clients, agencies, suppliers, or relevant departments.
Create a case for each client request or concern and assign it to the Back Office (BO) with all the necessary documentation and details for efficient resolution.
Monitor incoming and outgoing emails, updating tickets or closing them on the Dashboard accordingly.
Foster effective team collaboration in distributing tasks to mitigate the risk of potential backlogs.
REQUIREMENTS
Exceptional communication skills in Japanese and English, adept in both written and verbal communication.
Amenable to work onsite on shifting schedules:
6:00 AM to 15:00 PM
9:00 AM -18:00 PM
15:00 PM - 00:00 AM
Demonstrated strength in organizational and time-management capabilities.
Proven ability to thrive in a fast-paced environment, adept at effectively prioritizing tasks.
Proficiency in utilizing a variety of communication and booking systems.
Prior experience in customer service or a travel-related role is highly desirable.
Flexibility to work shifts, including evenings and weekends, as necessary.
Experience in the travel industry, particularly with platforms like Expedia, is advantageous.
Knowledge or background in Global Distribution Systems (GDS) is a valuable asset.
BENEFITS
Competitive salary and benefits package.
Opportunity to work on a cutting-edge digital project with a leading global client.
Collaborative and dynamic work environment.
Professional development opportunities.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 15/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW