Nhân Viên Đón Tiệp Khách Hàng

Job Summary - (Role Summary)
Support the food and beverage service team by keeping control of the flow of business into the outlet; distribute the guests evenly to each station to avoid overloading at one particular station assisting with preparation and delivery of service.
Handles the billing and receiving of payments in all outlets in a timely, accurate and profession manner which ensures guest satisfaction and minimizes losses to the hotel. Assists the food and beverage team with food and beverage preparation, service and clearing and cleaning in peak times.
Adhere to local regulations concerning FSMS / HACCP, health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Essential Duties and Responsibilities - (Key Activities of the role)
Welcome & recognize the guests
Attends to telephone calls and takes table reservations for each meal period.
Maintains reservation book and all information pertaining to room occupancy and daily events.
Maintain menu & wine list condition, change menu poster according to meal time
Handle inquiries billing and payment of bills in compliance with the hotel's established policies and procedures
Ensure that sufficient stocks of checks, printed materials, cigarettes and small denotation are available at all times in the outlet
Verify the postings made by the wait staff on the pre-checking terminals and where necessary to make amendments to items billed, number of guests, etc in accordance with the hotel's established policies and procedures
Account for all guests in numerical sequence, including those received from and/or handled over to other cashiers as well as voided and/or cancelled checks
Ensure the charged bill is checked against room number and name in accordance with computer listing prior to posting
Ensure that all work is balanced at the end of each shift and that the total, balances with the computer's total
In charge of mail and newspaper, pick up for the restaurant & report to logbook
Performs light secretarial duties i.e. typing and filing of documents; Updates memos at the staff notice board.
Assisting with outlet set up
Assisting with service
Assisting with clearing of dishes and table set up
Assisting with cleaning of outlet
Perform any other duties which may be assigned