Nhân Viên Đón Tiếp - Welcome Attendant

• Report duty on time in full uniform. Be smart and well groomed at all time and maintain a friendly cheerful attitude
• Read daily arrival and departure report, Duty Manager logs and any updated hotel information
• Taking care of VIPs guest from pre-arrival to departure by inspecting room, welcoming, getting feedback during stay, farewell, preparing
amenity etc
• Assist in facilitating smooth and pleasant check-out by conducting billing check prior to VIP departure
• Preview following days VIP arrivals and prepare the arrivals
• Preparing and checking all VIP folder including registration card, key card registration card and welcome kit
• Keep a visible and active presence in the lobby and communitcate with guests in the resort
• Familiar with the hotel's policies and procedures, product, service, rates, special events, city and local information and promotes such
whenever possible
• Aware and familiar with measures and procedures to follow during emergency situations
• Assist in promoting and upselling the resort's products and services
• Ensures that all repeat guests are received personalized service and recognition upon arrival
• Handles guest's complaint or requests to ensure immediate follow up
• Make courtesy calls, provide assistance and arrange amenity for illness guest.
• Check the guest birthday list on daily basis for preparation of birthday cards and cakes to guests
• General understanding of the Front Office and House Keeping operations in regards to guest accommodation
• Perform any other duties which may be assigned by the management from time to time.
• Other tasks shall be assigned by management team.
- Benefit according labor law and company regulations / Chế độ và quyền lợi theo luật lao động hiện hành và qui định, quy chế công ty.
- Discuss detail when Interviewing / Trao đổi chi tiết khi tham gia phỏng vấn.