Nhân Viên Giám Sát ca part-time/full-time 2024

GIỚI THIỆU CÔNG TY
CÔNG TY TNHH THỰC PHẨM & NƯỚC GIẢI KHÁT Ý TƯỞNG VIỆT (STARBUCKS VIET NAM)
www.starbucks.vn/
100 - 499 nhân viên
Liên hệ: Talent Acquisition Team
Our Starbucks Mission Statement
Our mission: to inspire and nurture the human spirit - one person, one cup and one neighborhood at a time.
Here are the principles of how we live that every day:
Our Coffee
It has always been, and will always be, about quality. We're passionate about ethically sourcing the finest coffee beans, roasting them with great care and improving the lives of people who grow them. We care deeply about all of this; our work is never done.
Our Partners
We're called partners, because it's not just a job, it's our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard.
Our Customers
When we are fully engaged, we connect with, laugh with and uplift the lives of our customers - even if just for a few moments. Sure, it starts with the promise of a perfectly made beverage, but our work goes far beyond that. It's really about human connection.
Our Stores
When our customers feel this sense of belonging, our stores become a haven, a break from the worries outside, a place where you can meet with friends. It's about enjoyment at the speed of life - sometimes slow and savored, sometimes faster. Always full of humanity.
Our neighborhood
Every store is part of a community, and we take our responsibility to be good neighbors seriously. We want to be invited in wherever we do business. We can be a force for positive action - bringing together our partners, customers and the community to contribute every day. Now we see that our responsibility - and our potential for good - is even larger. The world is looking to Starbucks to set the new standard, yet again. We will lead.
Our Shareholders
We know that as we deliver in each of these areas, we enjoy the kind of success that rewards our shareholders. We are fully accountable to get each of these elements right so that Starbucks - and everyone it touches - can endure and thrive.
Environmental Mission Statement
Starbucks is committed to a role of environmental leadership in all facets of our business.
We fulfil this mission by a commitment to:
- Understanding of environmental issues and sharing information with our partners.
- Developing innovative and flexible solutions to bring about change.
- Striving to buy, sell and use environmentally friendly products.
- Recognizing that financial responsibility is essential to our environmental future.
- Instilling environmental responsibility as a corporate value.
- Measuring and monitoring our progress for each project.
- Encouraging all partners to share in our mission.
Giám Sát Ca / Shift Supervisor - Hồ Chí Minh
Tính chất công việc: Toàn thời gian; Bán thời gian - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 4 Triệu - Dưới 8 Triệu VNĐ / Tháng - Chuyên môn: Hành chính, Nhân sự - Địa điểm: Hồ Chí Minh
MÔ TẢ CÔNG VIỆC
Working Location: Ho Chi Minh City
Job Summary and Mission
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Assists with new partner training by positively reinforcing successful performance.
- Contributes to positive team environment and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Utilizes operational tools to achieve operational excellence during the shift.
YÊU CẦU ỨNG VIÊN
Summary of Experience
- Customer service experience in a retail or restaurant environment
- 1 to 2 years experience in the same position
Required Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills, English skills
- Ability to work as part of a team
- Ability to build relationships
CHÍNH SÁCH ĐÃI NGỘ
. Free drink policy every day for partners
. Enjoy Accident Insurance 24/7
CÁCH THỨC ỨNG TUYỂN
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Hạn cuối: 23:59 ngày 1/6/2024
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