Nhân Viên Kiểm Soát Chất Lượng (Quality Analyst)Công Ty TNHH Gear Inc Việt Nam
Nơi làm việc: Đà Nẵng
Ngành nghề: Thống kê, Sản xuất / Vận hành sản xuất, QA-QC/ Thẩm định/ Giám định
Thu nhập: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 11/10/2024
Hạn nộp: 25/10/2024
Mô tả công việc
Gear Inc. is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Responsibility
• Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
• Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
• Conduct reviews of individual/team capability to ensure quality performance met targets;
• Review client claims and non-compliance issues;
• Conduct data analysis to identify areas for improvement;
• Identify and implement best practice appropriate and applicable to improving overall quality;
• Develop, recommend and monitor corrective & preventive actions;
• Evaluate and audit team quality including both internal and external reports;
• Check and validate findings, implement appropriate corrective actions;
• Maintain standards and performance quality for all services provided.
Responsibility
• Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
• Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
• Conduct reviews of individual/team capability to ensure quality performance met targets;
• Review client claims and non-compliance issues;
• Conduct data analysis to identify areas for improvement;
• Identify and implement best practice appropriate and applicable to improving overall quality;
• Develop, recommend and monitor corrective & preventive actions;
• Evaluate and audit team quality including both internal and external reports;
• Check and validate findings, implement appropriate corrective actions;
• Maintain standards and performance quality for all services provided.
Yêu cầu
Key skills and experience
• Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
• Strong communication skills (verbal and written);
• Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
• Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;
• Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
• Willing to handle multi-projects;
• Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
• Works independently with minimal supervision;
• Assist in training as needed;
• Team player and has excellent interpersonal skills;
• Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
• Having experience in the BPO industry (Content Moderation) is a plus.
Requirement
• No corrective actions received in the previous job;
• Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data-oriented.
• Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
• Strong communication skills (verbal and written);
• Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
• Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;
• Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
• Willing to handle multi-projects;
• Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
• Works independently with minimal supervision;
• Assist in training as needed;
• Team player and has excellent interpersonal skills;
• Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
• Having experience in the BPO industry (Content Moderation) is a plus.
Requirement
• No corrective actions received in the previous job;
• Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data-oriented.
Quyền lợi
Thưởng
Attractive salary, night shift allowance and annual salary review
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world
Chăm sóc sức khoẻ
Premium Healthcare and Mental Health Care service for you, 100% covered by the company
Annual health check, annual flu vaccination
Nghỉ phép có lương
Summer vacation (Paid days off and bonus)
Paid leave (12 days/year)
Xem thêm
Attractive salary, night shift allowance and annual salary review
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world
Chăm sóc sức khoẻ
Premium Healthcare and Mental Health Care service for you, 100% covered by the company
Annual health check, annual flu vaccination
Nghỉ phép có lương
Summer vacation (Paid days off and bonus)
Paid leave (12 days/year)
Xem thêm
Thông tin khác
NGÀY ĐĂNG
25/09/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Sản Xuất > Đảm Bảo Chất Lượng/Kiểm Soát Chất Lượng/Quản Lý Chất Lượng
KỸ NĂNG
Data analysis, English, Customer Service, QA, Quality Assurance
LĨNH VỰC
Khác
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
Xem thêm
25/09/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Sản Xuất > Đảm Bảo Chất Lượng/Kiểm Soát Chất Lượng/Quản Lý Chất Lượng
KỸ NĂNG
Data analysis, English, Customer Service, QA, Quality Assurance
LĨNH VỰC
Khác
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
1
QUỐC TỊCH
Người Việt Nam
Xem thêm
Giới thiệu công ty
Công Ty TNHH Gear Inc Việt Nam việc làm
Tầng 7-9-10, tòa nhà VTC Online, số 18 Tam Trinh, phường Minh Khai, quận Hai Bà Trưng, thành phố Hà Nội, Việt Nam
Quy mô: Từ 501 - 1000 nhân viên
Việc làm tương tự
Nhân Viên CSKH (Thu Cước) FPT Telecom
Công ty Cổ phần Viễn thông FPT - FPT Telecom
8 - 14 triệu
Đà Nẵng, Hải Phòng, Khác
30/10/2024
Vị trí Nhân Viên Kiểm Soát Chất Lượng (Quality Analyst) do công ty Công Ty TNHH Gear Inc Việt Nam tuyển dụng tại Đà Nẵng, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Nhân Viên Kiểm Soát Chất Lượng (Quality Analyst) hoặc công ty Công Ty TNHH Gear Inc Việt Nam ở các link phía trên
Giới thiệu công ty
Công Ty TNHH Gear Inc Việt Nam việc làm
Tầng 7-9-10, tòa nhà VTC Online, số 18 Tam Trinh, phường Minh Khai, quận Hai Bà Trưng, thành phố Hà Nội, Việt Nam
Quy mô: Từ 501 - 1000 nhân viên