Nhân Viên Kiểm Soát Chất Lượng (Quality Analyst)

Key skills and experience
• Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
• Strong communication skills (verbal and written);
• Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;
• Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;
• Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
• Willing to handle multi-projects;
• Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
• Works independently with minimal supervision;
• Assist in training as needed;
• Team player and has excellent interpersonal skills;
• Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
• Having experience in the BPO industry (Content Moderation) is a plus.
Requirement
• No corrective actions received in the previous job;
• Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data-oriented.