Mô tả công việc
1. In-Store Customer Service
Welcome, consult, and guide customers throughout their shopping experience at the store.
Communicate product features, materials, and the craftsmanship story to help customers understand the value behind each piece.
Deliver a professional, attentive service standard consistent with a luxury brand environment.
2. Online Customer Support
Respond to customer inquiries via inbox messages and comments on social media and e-commerce platforms.
Provide product consultation, sizing guidance, and order-related assistance through online channels.
Maintain a responsive and professional tone across all digital touchpoints.
3. Store Presentation & Operations
Arrange and display merchandise neatly and in accordance with visual merchandising standards.
Maintain store cleanliness and hygiene throughout the shift.
Process orders accurately and efficiently through the POS system.
Prepare sales reports and update stock status as required.
Receive and log product warranty information from customers.
Handle other sales-related administrative tasks as assigned.
Yêu cầu
We are looking for someone who:
Appreciates fine handcrafted goods and the people who make them
Good communication skills in both Vietnamese and English (mandatory - you will work directly with international customers on a regular basis).
Speaks with clarity and presence, or is committed to developing this skill
Wants to grow inside a brand that operates with a global mindset
Embraces continuous learning through reading, listening, and daily practice as part of the work
Strong organizational and time management skills with the ability to prioritize tasks effectively.
Proficiency in basic office software (Word, Excel, Google Sheets).
Basic photography and video recording skills (useful for supporting in-store content production).
Experience working in fashion, accessories, or premium/luxury retail.
Quyền lợi
Basic salary: 6,000,000/month
Sales incentive: applied on monthly KPI
Estimated monthly income: 10,000,000 - 15,000,000vnd
Meal: 30,000/meal, applied for every working shift over 4 working hours
Systematic training on sales processes and systems.
Paid leave and benefits according to Vietnam's Labor Law.
Thông tin khác
Thời gian làm việc:
Từ Thứ 2 đến Thứ 7 ([protected info])
Địa điểm làm việc:
Hồ Chí Minh
168 Lý Tự Trọng, Bến Thành, Hồ Chí Minh
(Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Bến Thành, Hồ Chí Minh)
1. 168 Lý Tự Trọng, Bến Thành, Hồ Chí Minh
(Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Bến Thành, Hồ Chí Minh)
Thông tin chung
- Thu nhập: 6 - 15 triệu VNĐ
Nơi làm việc
- 168 Lý Tự Trọng, Bến Thành, Hồ Chí Minh
- (Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Bến Thành, Hồ Chí Minh)
- 1. 168 Lý Tự Trọng, Bến Thành, Hồ Chí Minh
- (Trước sáp nhập: Quận 1, Hồ Chí Minh | Sau sáp nhập: Bến Thành, Hồ Chí Minh)