The Front Office team is responsible for the daily operation of the front desk, including guest reception, check-in/check-out, cashiering, and guest support throughout their stay.
- Front Desk Operations: Welcome and assist guests; handle check-in, check-out, room assignment, and maintain accurate guest and room information.
- Reservations & Room Management: Handle reservations, walk-ins, extensions, and room changes; monitor room availability and coordinate with Housekeeping.
- Guest Service: Respond to guest requests, inquiries, and complaints; provide local information and support throughout the guest's stay.
- Cashiering & Reporting: Manage cash float, process payments, and prepare daily cashier reports.