[NOVOTEL PHU QUOC RESORT] Assistant Front Office Manager - Trợ lý Quản lý Lễ tân

Assist and replace the Front Office Manager in the following:
- Oversee the operational activities of the front office & guest service teams
- Maintain good interpersonal relationship with Hotel guests and partners
- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check
in/check-out processes follow set procedures and are customer focused
- Effectively use the results and feedback from guest questionnaires and Tripadvisor to improve product and service delivery
- Actively participate in the selection and recruitment of the team
- Implements guidelines, policies and procedures for the operating departments
- Ensures optimal compliance with corporate audit & reporting guidelines