Ocean Freight Coordinator - HCM Office

• Handle Ocean freight and inland transport orders with basic knowledge on all fields both export/import activities.

• Handle customer enquiries, quotations and overseas agent correspondence and offering the best of class solutions.

• Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company's requirements and customer's standard operating procedure.

• Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services

• Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.

• Handling Export/Import documentations.