Officer, ICT Support

BRITISH UNIVERSITY VIETNAM (BUV)

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and Staffordshire University. BUV is rated a 5 Star university of excellence by the world recognized QS accreditor, and is also recognized with a University-wide accreditation from the UK's Quality Assurance Agency (QAA).

BUV has three main brand drivers:

• Offering accredited British and international higher education and training in Vietnam.
• Providing 5-star university campuses, learning spaces, and services.
• Including a compulsory personal and social growth program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for undergraduate and graduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

With a wide network of more than 300 enterprise partners in various fields, and 12-week exchange training programmes, BUV helps students gain professional knowledge and practical skills to meet employers' requirements as well as be ready to develop their careers immediately after graduation.

Students study at BUV's award-winning campus in the Ecopark township near Hanoi. With its state-of-the-art teaching and learning facilities and iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.

POSITION PURPOSE

The Officer, ICT Support is responsible for providing technical assistance and support related to IT systems, hardware, or software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

AREAS OF RESPONSIBILITY

• Install, configure, and maintain computer hardware, software, and networks.
• Troubleshoot hardware and software issues related to internal IT.
• Provide technical support to users and resolve IT-related problems promptly.
• Ensure the security of IT systems, including data backup, antivirus protection, and access controls.
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security.
• Evaluate and recommend new technologies to improve efficiency and productivity.
• Collaborate with other departments to understand IT requirements.
• Document IT systems, configurations, and procedures for knowledge sharing and training.
• Provide technical support for Academic and other departments in training, and event organization.
• Other tasks as assigned by line manager and the ICT management team.

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Essential

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support or administration.
• Strong technical knowledge of computer hardware, software, and networks.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with operating systems, such as Windows, Linux, and macOS.
• Knowledge of computer hardware and software systems.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.

Desirable

• Certification such as CCNA, MCSA, and ITIL 4 Foundation is preferred.

COMPETENCIES (behavioural)

Essential

• Willing to work overtime and weekends (entitled to compensatory days off) if required
• Be able to work under high-pressure
• Hard-working and long-term commitment
• Process discipline and clear integrity.
• Excellent analytical and problem-solving abilities.

Desirable

• Creative thinking & innovation
• Customer & service orientation

• Highly competitive salary package (plus benefits) for Vietnamese and expatriate candidates depending on qualifications/experience;
• 13th month Tet bonus (Vietnamese candidates);
• Annual cost of living adjustment;
• Annual salary increases and bonuses based on performance;
• Recognition & awards programmes;
• 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
• Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
• Education support for staff, spouse and children;
• Relocation allowance to cover visa/flights/initial days accommodation
• Support and assistance in work permit and visa application together with relocation to and settling into living and working in Vietnam;
• Transportation support;
• Business travel insurance;
• Flexible working arrangements;
• Various staff events throughout the year (outings, year-end party, sports activities and other events);
• Onsite fitness and sports centre;
• Opportunity to work within a professional and multicultural environment.