Ohr Sales Team Leader (HCMC)

Company: CÔNG TY TNHH HÒN NGỌC VƯỜN QUỐC GIA NAM CÁT TIÊN
Resort Name: Orchard Homes Resort ([protected info])
Department: Sales and Marketing
Reports To: Company Director
JOB SUMMARY
Based primarily at our Ho Chi Minh City office in District 2, your key responsibilities include leading and managing a sales team of 3 to 4 sales associates, crafting and implementing strategic initiatives to elevate the resort's market presence. Your responsibilities extend to achieving and surpassing sales targets, coordinating with the operation team to ensure guest satisfaction, fostering a high-performance sales culture and establishing enduring relationships with guests, travel agents, OTAs, and corporate partners. In addition to managing existing leads and generating new ones, you will collaborate with the internal control team to promote transparency and efficiency within the sales department. Adherence to company policies, meeting deadlines, and achieving Key Performance Indicators (KPIs) are integral aspects of this role. If you're ready for an exciting challenge in the hospitality industry, we invite you to be a key player in our success story.
KEY RESPONSIBILITIES
1. Sales Leadership:
• Manage and supervise the sales team to achieve and exceed sales targets.
• Conduct regular training sessions to enhance the skills and product knowledge of the sales team.
• Suggest KPI for the sales team and conduct monthly performance reviews
2. Market Analysis and Planning:
• Conduct market research to identify trends, competitor activities, and guest preferences.
• Collaborate with the marketing team to develop promotional campaigns and pricing strategies.
• Use past data to develop sales forecasts and budgets, monitoring performance against targets
3. Client Relationship Management:
• Build and maintain strong relationships with key clients, travel agents, OTAs and corporate partners, and Nam Cat Tien jungle tour agents.
• Ensure effective communication with clients, addressing inquiries, and providing timely information.
• Attend industry events and networking opportunities to expand the resort's client base.
4. Lead Management:
• Oversee the management of existing leads and customer relationships.
• Implement strategies for upselling and cross-selling resort services to maximize revenue.
• Develop and maintain a customer database for targeted marketing initiatives.
5. Lead Generation:
• Develop and implement lead generation strategies to acquire new clients.
• Collaborate with the marketing team to create targeted campaigns and promotions.
• Utilize online and offline channels to generate leads and increase brand awareness
6. Operation and Internal Control Team Collaboration:
• Collaborate with other departments, such as reservations, and guest services, to ensure a seamless guest experience.
• Work closely with the operations team to understand resort offerings and provide accurate information to clients.
• Work with the internal control team to enhance transparency and efficiency within the sales department.
7. Reporting and Analysis:
• Generate regular reports on sales performance, market trends, and competitor activities.
• Analyze sales data to identify areas for improvement and implement corrective measures.
8. Adherence to Company Policies:
• Ensure the sales team adheres to company policies and procedures.
• Set an example by demonstrating ethical and professional conduct in all interactions.
9. Meeting Deadlines and KPIs
• Develop and monitor key performance indicators (KPIs) for the sales team.
• Ensure timely submission of reports and achievement of sales-related deadlines.
10. And other tasks as assigned by the supervisor and Directors.