A day in the life:
• Manage Hanoi team of On-Site Quality Assurance Technicians (QA Technicians) to execute quality assurance activities at factories that prevent, control and remediate quality non-conformances or defects before and during production
• Manage the execution and review results of pre-production meetings conducted by On-Site QA Technicians with factories in accordance with policy and procedure
• Manage the review and approval of pre-production / TOP samples by On-Site QA Technicians
• Review and manage the remediation of non-conformances during and after production, including scoping, preliminary root-cause analysis, and rectifying any impacted units
• Manage and create processes where needed to ensure conformance to established visual standards in accordance with policy and procedure
• Manage the continual oversight of vendors' quality controls through physical inline / final random inspection, audit, and analysis of the vendor's and/or 3 rd party inspection data as provided
• Monitor the effectiveness of inspection processes and work with the vendors or 3 rd parties to change on-site inspection strategies as needed in accordance with policy and procedure
• Manage the review, calibration, and approval of any differences between any raw material mill and finish goods factory visual inspection reports (outgoing and incoming) to minimize production quality risks
• Approve the suspension of production when key non-conformances cannot be immediately resolved
• Manage the resolution of any issues or non-conformances identified by the Global Supplier Quality Assurance Team or other key stakeholders, as required
• Manage the completion of supplier quality-related issues as assigned, in accordance with lululemon's Corrective Action, Preventative Action (CAPA) system and process
• Train and direct lululemon-dedicated quality control/assurance provided by the vendor to ensure production quality success
• Escalate significant production quality issues as needed, partnering cross-functionally to create solutions to minimize impact and risk to the business
• Manage and develop team of On-Site Quality Assurance Technicians to ensure overall Global Supplier Quality and Product Integrity mandates are met
• Be in Vietnamese representative of global supplier quality and product integrity, as well as the lululemon brand and also partner with HCM
QA Manager and both are reported to Sr. On-site QA Manager in LLO HK - Raymond Ng
About this team
The lululemon On-Site Quality Assurance Team operates under the Global Supplier Quality function as part of lululemon's Global Product Integrity team. The On-Site Quality Assurance team is responsible for proactively preventing, controlling and remediating quality non-conformances or defects before and during production, with the ultimate goal of ensuring products delivered to our guest meet lululemon's high quality standards and design intent This team is relied upon to partner closely with our vendors in-region to provide solutions to monitor, mitigate and prevent quality issues and to continuously identify opportunity areas for continuous Improvement.
Who we are.
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive changes to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.