[Online-HCM] Công Ty Logistics Đa Quốc Gia Kuehne + Nagel Group Tuyển Dụng Thực Tập Sinh Sea Logistics (ISC) Full-Time 2024

You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.
Your Role
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.
To qualify + enter customer orders into the operational execution process.
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).
Your Skills And Experiences
Last year student in International Business / Supply Chain / Logistics, who can take full time internship for 12 months.
Basic knowledge in International Freight Forwarding.
Willing to learn, can-do-attitude, responsible, customer oriented, detail oriented.
Good command of English.
APPLY HERE