[Online-HCM] Tập Đoàn Tài Chính HSBC Việt Nam Tuyển Dụng Operations Officer, KYC Full-time 2024

Job Profile
Service, amend, cancel or close existing accounts associated with customer products or services with low to medium complexity and administer product/service processing within the guidelines of the service level agreements and under the guidance of senior team member.
Summary of Main Tasks and Responsibilities
The role holder will:
Responsible for CDD (Customer Due Diligence) analyst and QC/QA for WPB Customers.
Research customer information via multiple sources and inquire information by contacting directly customer via phone where applicable.
Work with BFCR and other compliance functions for CDD, AML and Sanctions LoBP, undertaking QC/QA for CDD process in accordance with the HSBC Global Standard and the relevant laws and
local policies, processes & procedures. Interface with Compliance, Front Office and Relationship Managers where applicable especially on matters that involve escalation of pending and ageing profiles
To provide technical support to the team so that KYC Ops is performed in an efficient, accurate and professional manner, and in accordance to relevant policies
Support KYC Ops requirements for WPB customers
Evaluate impact of new regulatory / internal requirements and provide timely feedback.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
? Meet the needs and expectations of customers by ensuring that escalation and complaints are
handled in a timely and appropriate manner.
Ensure KYC profiles presenting to RMs are error-free for timely sign-off.
Develop and maintain excellent professional relationship with all stakeholders.
Qualifications
Experience, Skills and Qualifications
Experience in banking is required
Strong communication & interpersonal skills.
Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines.
Capability to quickly learn new jurisdiction policies and guidance, and ability to interpret complex changes in regulatory guidelines and assess impact.
Proven analytical skills with a strong attention to detail.
Having strong customer communication skill.
Can apply strong critical thinking and active judgment to understand customer profile and follow KYC processes and procedures.
Good writing skill to complete required documents for customer profile.
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