[Online-HCM] Trung Tâm Công Nghệ NAB Innovation Centre Vietnam Tuyển Dụng Officer, Banking Operation Full-Time 2024

JOB PURPOSE
Support specialised segment customers and colleagues to remediate customer information on new systems.
Ensure customer details are correctly recorded and verified.
Collate and pass on feedback to the technology / project team.
Ensuring new technology solutions and mainframes are performing as intended.
YOUR RESPONSIBILITIES
Manage the customer experience, ensuring the controlled and efficient delivery of required services in conjunction with effective communications.
Collaborating with internal stakeholders, ensuring business partners in product and operations are proactively engaged when required to ensure successful outcomes.
Follow all standards of work instructions as relevant to deliver on transactional banking products.
Develop rapport with customers and colleagues and be the point of contact and coordination to resolve all queries.
Complete all tasks within required SLAs for product and servicing.
Apply the sun-down rule - get back to customers by the end of the day with a resolution or with an update on when their query will be resolved.
Work with the product managers of a new product solution to pass on feedback and help to prioritise workflow.
Other tasks are assigned by managers.
YOUR SKILLS AND EXPERIENCE
From 1-2 years' experience in operation and administrative roles (Highly preferred experience in Banking domain).
Effective communication in both Vietnamese and English.
Customer-oriented, responsible.
Integrity, high commitment, and teamwork spirit.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
1. Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
2. Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia
3. Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you - great people who love what they do
APPLY HERE