[Online/HN] Công Ty Automation And Electrification (ABB) Tuyển Dụng Order Handling Specialist Full-time 2023

Your responsibilities
Implementing customer support strategy in order to achieve targets levels of service quality, operational efficiency and customer satisfaction
Ensuring achievement of established targets, through oversight and definition of improvement actions as needed
Processing orders by coordinating with sales, product marketing, logistic and other internal teams to ensure that customers receive accurate and timely delivery of products and acts as first port of call to customers' questions and orders
Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc
Supporting sales team in pre-sales or after-sales service with resolution of customer issues and by ensuring effective and efficient customer communication even by specific commercial communication tools
Implementing HSE and business compliance standards and regulations in the area of responsibility
Focusing on achievement of inventory turn on finished goods, requested on-time delivery, Net Promoter Score (NPS)
Your background
University Graduate in related fields; with knowledge in finance is preferable
Minimum 1-2 Years of experience in supply chain management, order assistance, payment-related assistance
Basic knowledge in SAP is preferred
Solid understanding and experience working with Microsoft office
Excellent communication skills in English both written and oral
Benefits
Accident insurance
Transportation Allowance
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