[Online-HN] Công Ty Công Nghệ GEM Việt Nam Tuyển Dụng Chuyên Viên Customer Onboarding Part-time 2021

ABOUT THE JOB
GEM Corporation is hiring two (2) remote, part-time Customer Onboarding Specialists to work with a software client. The Customer Onboarding Specialist will facilitate the implementation process for new accounts. As a Customer Onboarding Specialist, you will educate new customers, help solve technical problems, and ensure smooth adoption of the software.
The ideal candidate is energetic, experienced with software, passionate about helping customers, and excels in communication via video conference and email. Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise.
JOB DESCRIPTION
Deliver 3-5 online training sessions per week for software customers in Europe and Asia on weekday afternoons (1:00 - 3:00 p.m, Monday to Friday)
Communicate account setup requirements and expectations with customers
Educate customers on the software toolkit, capabilities, and best practices to simplify adoption and align expectations
Respond to customer inquiries during and after each session
Prepare and send post-attendance materials
Record customer implementation needs, requests, and questions and communicate to key stakeholders weekly
Improve and scale the software onboarding process
REQUIRED SKILLS AND EXPERIENCE
Can deliver product training sessions via web conference software
Can research, troubleshoot and solve complex software issues
Had at least 6 months of customer service related experience for software or technology products
Excellent communication skills
Excellent command of spoken and written English and Vietnamese
Able to work at least 12 hours per week
Send CV to email: [protected info] with subject [Gem_0821] Position - Full Name