COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Giáo Dục, Đào Tạo; Khác - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info]
About Nisai
Nisai Group is a quality assured education and skills provider focused on transforming the education landscape through blended and inclusive online learning. Nisai Group is dedicated to making quality education accessible to all, both in the UK and internationally.
Nisai Global School is a product of Nisai Group for the Indochina market and it is an online international school approved by Cambridge Assessment International Education to offer its world-leading Cambridge programme. Nisai Global School strives to bring the excellence of the Cambridge curriculum and authentic British schooling experience directly into the homes of students in the region.
Student Success Officer - Asia (Student Support)
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành; Giáo viên, Trợ giảng; Hành chính, Nhân sự - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
Customer & Student Support
Support a group of international students (around 30 - 40 students) regarding attendance, assignments, engagement, and communication in class.
Have 1-1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system.
Authorized students who cannot attend lessons and inform teachers accordingly.
Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information promptly.
Communicate with parents/custom
ers regularly to ensure they are informed of any student issues.
Organize and participate in regular parent meetings and parent orientation sessions.
Distribute the end-of-term reports and half-term reports.
Ensure all phone calls/ text messages are answered promptly and professionally.
Re-directing phone calls or taking and passing on accurate messages for specific staff responsible for students' queries.
Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers.
Hold induction sessions for new students.
Admin & Support task
Translate student care documents (E-V, V-E)
Assisting with the team in preparing survey and evaluation reports
Assisting with other administrative tasks for the team
Support online and offline events.
Duties & Compliance
Work shift once a week during lesson time (11pm - 1 pm & 3 pm - 8pm) to support and update students' requests promptly (work from home with personal devices).
Update and share positive feedback and case studies with the Marketing team, and other relevant departments.
Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person.
Ensure all communications are Data Protection compliant.
Escalate any safeguarding issues in a timely and confidential manner.
Ensure all company policies and procedures are adhered to.
Ensure maximum knowledge of subjects and course specifications.
Ensure that all company assets are protected.
Carry out any other tasks given to ensure that high standards are maintained.
Providing support to other colleagues to ensure that all priorities are met.
REQUIREMENTS
1y+ of experience in related field is a plus.
Excellent communication skills (oral and written). IELTS 6.0 or equivalent level is a plus.
Proficient office skills (Word, Excel, Outlook, ...).
Able to work tight deadlines and multi-task effectively.
Ability to develop productive relationships with other teams around the network.
BENEFITS
Gross Salary: 10 - 12 mil VND (agreement according to capacity).
Internal Training (Technical & Functional).
12 days annual leave; after working for 3 years, get an extra day of leave.
Paid sick leaves.
Salary reviews every year.
Annual health check.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/8/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Thông tin chung
- Thu nhập: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng