COMPANY INTRODUCTION
Địa điểm: Hà Nội - Loại hình công ty: Cơ Quan Nhà Nước; NGO/NPO/CLB Tình Nguyện - Lĩnh vực kinh doanh: - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info] - Fanpage: [protected info][protected info]
PMA Project Management Academy (www.[protected info] ) là tổ chức chuyên tư vấn, đào tạo quản lý theo tiêu chuẩn quốc tế. PMA tự hào là Uỷ quyền Đào tạo của Học viện Quản Lý Dự Án Hoa Kỳ ([protected info]) tại Việt Nam.
PMA mang trên mình sứ mệnh nâng cao năng lực Quản lý và Năng suất lao động của các doanh nghiệp Việt Nam thông qua các hoạt động trong lĩnh vực tư vấn và đào tạo theo các tiêu chuẩn hàng đầu thế giới.
Nhằm mở rộng hoạt động kinh doanh trong năm mới, Học viện PMA Việt Nam đang có nhu cầu tuyển dụng nhiều vị trí cho các tài năng đang tìm nơi để phát triển sự nghiệp.
Tìm hiểu thêm tại website: www.[protected info] | facebook: PMA Vietnam
Course Consultant - Indonesia Operations
Địa điểm: Hà Nội - Tính chất công việc: Toàn thời gian; Online - Chuyên môn: Bán hàng (Sales) - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
As a Course Consultant, you are the first point of contact for prospective learners and corporate clients exploring our training programmes. You will guide them through the enrolment journey - from initial enquiry to course selection, enrolment, and beyond - ensuring every learner feels understood, supported, and confident in their decision.
This role combines consultative selling, learner support, and relationship management. You will work with both individual learners (B2C) and organisations seeking training solutions for their teams (B2B), tailoring your approach to each context.
Key Responsibilities
1. Learner Consultation & Course Advising
Engage with prospective learners and corporate clients via phone, WhatsApp, email, or in person to understand their learning goals and needs
Recommend suitable courses and learning pathways based on the learner's background, objectives, and budget
Clearly explain course content, structure, schedules, pricing, and outcomes in a way that builds confidence and trust
Handle objections professionally and provide accurate, helpful information to support informed decision-making
Tailor consultation style appropriately for individual (B2C) vs. corporate (B2B) prospects
2. Sales & Enrolment
Convert enquiries into enrolments by guiding prospects through the sign-up and payment process
Identify upsell and cross-sell opportunities - such as advanced modules, bundle packages, or complementary courses - based on learner needs
Meet monthly enrolment and revenue targets as agreed with the Sales Manager
Maintain accurate records of leads, follow-ups, and conversions in the CRM system
Follow up on pending enquiries and warm leads in a timely and culturally appropriate manner
3. Post-Enrolment Support & Onboarding
Welcome newly enrolled learners and ensure a smooth onboarding experience - including orientation, platform access, and schedule confirmation
Coordinate with the Class Admin team to ensure learners have all the information they need before their first session
Act as the primary point of contact for learner questions during the early stages of their course
Address concerns or issues promptly, escalating to the appropriate team when needed
4. Learner Progress Monitoring
Conduct regular check-ins with active learners to monitor satisfaction, attendance, and progress
Identify at-risk learners who may be disengaging or falling behind, and proactively offer support or solutions
Gather learner feedback and relay insights to the instructional and operations teams for continuous improvement
Support learner retention by maintaining warm, ongoing relationships throughout the course duration
REQUIREMENTS
What We're Looking For
Required
Minimum 1-2 years of experience in sales, customer service, education consulting, or a related field
Strong interpersonal and communication skills - able to build rapport quickly and explain information clearly
Comfortable handling both inbound enquiries and outbound follow-ups
Working proficiency in English (required); proficiency in Bahasa Indonesia is preferred
Organised and detail-oriented - able to manage multiple leads and learner relationships simultaneously
Familiarity with CRM tools or willingness to learn
Preferred
Prior experience in the education, training, or e-learning industry
Experience selling to or communicating with corporate clients (B2B)
Understanding of Indonesian learner behaviour, motivations, and common objections in the education context
Comfortable with digital communication tools including WhatsApp Business, Google Workspace, and video conferencing platforms
BENEFITS
What We Offer
Compensation Structure
Total compensation consists of two components: a fixed monthly base salary and a variable performance incentive. Both components are negotiable based on experience and will be confirmed during the offer stage.
Base Salary Paid on a fixed date each month.
Monthly Incentive Variable incentive paid monthly, based on enrolment count and revenue generated.
Calculated against agreed monthly targets.
Quarterly Bonus Additional bonus paid at the end of each quarter for sustained performance - based on cumulative enrolments and revenue across the 3-month period.
Performance Metrics Number of enrolments closed + total revenue generated. Specific targets and incentive rates will be communicated during the offer and onboarding process.
Other Benefits
Full-time employment with standard Indonesian labour benefits (BPJS Kesehatan, BPJS Ketenagakerjaan)
Structured onboarding and ongoing product training
A collaborative team environment with clear career progression pathways
The opportunity to be part of building something new - this is a foundational role in our Indonesia operations
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/8/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Thông tin chung
- Thu nhập: Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng