Online Sales Admin

Phúc lợi
Chế độ bảo hiểm
Du Lịch
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Chăm sóc sức khỏe
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Mô tả Công việc
This role is responsible for order fulfilment for ecommerce sales.
· Ensuring customer orders are fulfilled in a timely, precise manner and properly recorded.
· Coordinating with 3rd party delivery to deliver order to customer within leadtime standard.
· Proceeding order confirmation call to online clients within leadtime standard and answer to client query if any.
· Assembling order packaging based on guideline and efficiently organize packaging materials in the warehouse space.
· Contributing to the implementation of systems for increasing eCommerce customer retention alongside other Client Services Team members.
· Checking merchandise quality & quantity before packing order to maintain low exchange rate.
· Assisting the Online Sales Advisor with special requests (i.e. expedited orders, sample requests, etc.).
· Maintaining a safe, clean, and organized warehouse environment.
· Coordinating with Digital MKT for preparing product photo shooting for Ecommerce site.
· Arrange and preserve products in accordance with regulations, brand standards and standards of goods at DAFC's warehouse to ensure product quality.
· Work closely with related departments both in the warehouse and in the office to effectively coordinate online sales.
· Inventory and control goods as assigned, ensure the quality and quantity of goods according to the company's regulations
Follow-Up
· Work closely with warehouse & logistics team for stock arrangement & order fulfilment.
· Filing of all relevant documents and to communicate properly.
· Follow up on exchange & return claims from online clients.
· Ensure to follow strictly order fulfilment lead time standard.
Yêu Cầu Công Việc
· University/ College degree in Business Administration, Marketing, Economic or related field.
· Knowledge of retail & e-commerce.
· More than 1 year' experience in relevant position.
· Proficient in MS office.
· Hardworking, good communication skills, able to solve problems.
Thông tin khác
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