Operation cum CS Executive| Nhân Viên Vận Hành (Logistics - Freight Forwarding)

This Operation cum Customer Service role in Asia Direct Logistics Vietnam to assist Country Head in:

- Take lead in managing Air/Ocean RFQ process, generating response to FM RFQ, ensure accuracy of cost template and coordinate with related party for internal alignment.

- Analyze commercial data, maintaining databases and to provide reports, supporting the BD team and ensuring alignment for specific project rates prior to submission.

- The role of the import and export specialist is to facilitate the movement of products/equipment/ materials in and out of the country, via ocean or air freight, in accordance with organizational policies and procedures, and to comply with relevant local, country, oversea agent and international laws and processes. In addition, this role provides customer service with regard to: bookings, rates, document production, accounting, agent interaction and problem solving.



*Key Accountabilities

- Receive inquiries from and send quotation to customers, partners and overseas agents on freight forwarding air/sea import/export shipments

- Smoothly handle of all sea/air import/export shipment and follow-up until shipments complete as per company's standard operating procedure and guidelines

- Issue all relating documents including Booking Note, MB/L & HBL, MAWB & HAWB, Shipping Advices (export), Arrival Notice & D/O (import), Debit Note, Job Costing.

- Maintain good customer services relationship with customers and partners/carriers/co-loaders/service providers - Report to Forwarding Manager as requested.

- Support/assist sales department as needed.

- Set-up new accounts and assignments, review SOPs, update account profiles and Monitor new account status to ensure quality performance.

- Other sales and service task assigned by Board of Director