Clinic Operations
- Coordinate daily clinic operations to ensure efficient workflows and smooth execution according to plan.
- Monitor appointment schedules, booking status, and support manpower allocation based on customer volume.
- Collaborate with doctors, nurses, receptionists, coordinators, and X-ray departments to ensure seamless service delivery.
- Support the handling of operational issues and customer feedback during daily operations.
- Monitor service quality and propose improvements to operational processes.
- Support the implementation of corporate health check-up programs and ensure operations are carried out on schedule.
- Ensure compliance with internal regulations, service standards, and clinic operational procedures.
- Prepare periodic operational reports as required by management.
- Investigate the causes of complaints and provide explanations and corrective solutions.
Team Coordination
- Support the guidance and training of new employees on operational procedures.
- Monitor team performance and report to direct management.
- Support task assignment and manpower coordination when necessary.
- Collaborate with other departments to ensure work is handled quickly and efficiently.
Other Responsibilities
- Proactively propose solutions to improve operational efficiency and customer experience.
- Support management in process improvement projects and internal operational activities.
- Perform other duties as assigned by supervisors.
Perform other tasks as assigned by the direct manager.