Operation Leader

Mosaic is a growth ecosystem uniting Affiliate Marketing, Technology, and E-commerce solutions, empowering businesses to scale across Vietnam and Asia ([protected info], [protected info], [protected info]).
We are looking for a results-oriented
Operation Leader
to lead our Campaign Optimization team. In this role, you will drive campaign performance, oversee daily operations, handle complex issues and advertiser escalations, and work closely with Tech, BD, AM and Finance to improve operational efficiency. You will also be responsible for developing team capabilities, setting performance goals, and building a strong team to support the company's growth.
RESPONSIBILITIES
Strategy & Optimization: Lead and develop the Campaign Optimization team, setting the team's optimization strategy and targets to improve sales performance and streamline campaign workflows.
Campaign Health Monitoring: Own the daily/weekly campaign health monitoring process, ensure the team proactively flags errors, budget anomalies or performance drops, and personally handle escalations for high-impact or complex issues.
Advertiser Negotiation: Lead or support negotiations with advertisers on key/complex accounts, guiding the team in building data-backed proposals and favorable campaign terms.
Stakeholder Management: Serve as an escalation point and key stakeholder in cross-functional discussions involving Tech, BD, AM and Finance.
Reporting & Insights: Consolidate and review weekly and ad-hoc performance reports from the team, delivering actionable insights and recommendations to senior management.
Operational Requests: Oversee handling of operational requests (budget increases, gross commission adjustments...), ensuring SLAs are met and driving process improvements or automation where possible.
People Management: Manage, coach and develop team members, set individual goals, conduct performance reviews, support skill development, and build a strong bench for future growth.
JOB REQUIREMENTS
Experience: 3-4 years in performance marketing, campaign operations, or digital advertising, including at least 1-2 years in a team lead, supervisory, or mentoring capacity.
Proven track record of managing a team and driving measurable performance against KPIs.
Tools: Strong proficiency in Excel/Sheets; familiarity with affiliate or ad platforms.
Skills: Planning, Stakeholder management (including senior stakeholders), data analysis & reporting, campaign operations, people management.
Soft skills: Strong leadership, detail-oriented, proactive, analytical thinking, problem solving, able to manage multiple priorities and guide a team under pressure.
Team player with a positive attitude and a strong sense of integrity and responsibility.
Good English.
SALARY AND BENEFITS PACKAGE
Total income:
Up to $1,300/month
(negotiable based on experience and capabilities).
Meal
(55.000 VNĐ/day)up to
, mobile phone allowance
(100.000 VNĐ/month).
Probationary: 100% salary
Social insurance, health insurance and unemployment insurance will be by the Labor Law.
Thrive in a high-growth, fast-moving environment where your impact is visible and valued.
Exposure to a rapidly growing industry with significant learning and development opportunities
Comprehensive Bao Viet health insurance coverage, including maternity benefits, surgery, inpatient and outpatient treatment, dental care, and more.
Email: [protected info]
Phone: [protected info]
Add: Tower A Rivera Park Building, No.69 Vu Trong Phung Street, Thanh Xuan Ward, Ha Noi.