Operation Manager

Managing all operation of Bambooship's delivery area in Vietnnam.
Ensuring best quality of all services of Bambooship: First mile, Last mile, shuttle...
Be main contact point for key customer to discuss and develop quality of service to serve customer.
1. Daily operation:
- Lead operation's core team (First mile/ Last mile/ Shuttle) to ensure all tasks are completed on time.
- Responsible for performance of Bambooship's hub base on committed target (KPIs).
- Ensure all process are performed based on SOP/ Guideline/ Standards.
- Continuously optimize and innovate the operation procedure to ensure quality of service, cut down time and increase customer satisfaction.
- Managing risks during operation, directly solving problems arising flexibly and quickly, giving necessary measures to improve operating results in the assigned province.
- Usually traveling to hub to check the operation situation in assigned area.
- Set up goals/ objectives/ plans for the region's development with board of director.
- Research/ finding new potential partners for expanding market coverage in Vietnam.
- Regularly meeting and discussing with key customers to understand the requirement and performance reviewing.
2. Internal Audit:
- Interact and collaborate with relevant departments to ensure agreed SOPs are properly upheld.
- Training/ Coaching Hub align with SOP and Must Do.
3. Project management
- Lead new projects and initiatives that require coordination from multiple departments.
- Design new processes required to complete the projects.
- Follow up and Action to completed the project on time