Operation ManagerCÔNG TY TNHH MANABIE VIỆT NAM
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản lý điều hành, Lương cao, Giáo dục / Đào tạo
Thu nhập: Thoả thuận
Hình thức: Toàn thời gian
Ngày đăng: 09/10/2024
Hạn nộp: 07/11/2024
Mô tả công việc
Education center customer service improvement (70%):
Partner Relations and Customer Service Improvement:
Provide seamless operational and administrative experience for both teachers and students within the partner centers so that teachers can focus on teaching and coaching
Oversee center partner contract signing and teacher onboarding processes, facilitating smooth integration into the central operation framework
Develop scripts and service flow for customer touchpoints to ensure consistent and high-quality interactions
Manage individual teacher reports, monitoring performance and providing timely feedback.
Operations Management:
Led and managed a team of center administrators, providing guidance, and feedback, and fostering a positive work environment
Monitor attendance and tuition fee collection status, addressing discrepancies and ensuring accurate records
Conduct weekly administrative meetings with center partners to review operations, address challenges, and strategize growth.
Allocate resources effectively to optimize operational efficiency and support expansion plans.
Manage staffing requirements, including recruitment, training, and performance evaluations.
Resource Management:
Coordinate administrative shifts for the center admin team and manage timesheet records.
Oversee security and cleaning staff shifts, ensuring a safe and clean environment for students and staff.
Collaborate with HR for timesheet and payroll calculations, and manage other HR-related tasks.
Ensure efficient space management for rental schemes and class schedules.
Monitor room usage and track rental payment requests.
Class Operation and Management:
Create and manage class schedules to ensure optimal utilization of resources.
Manage attendance tracking and service calls to address student absenteeism and teacher concerns.
Monitor tuition fee collection status and ensure timely and accurate payment processing.
Prepare advance payments and manage petty cash for operational needs.
Oversee rental income collection and manage associated financial transactions.
Facilitate follow-up on teacher absences and manage communication with students and parents.
Center Growth and Development (30%):
Accompany Business Development managers in sales meetings with potential center partners
Improve center business performance by improving service quality and supporting in student acquisition
Coordinate offline events to promote the partner centers and engage with the local community.
Manage social media presence and online posts to drive brand awareness and engagement.
Contribute in strategic business development, identifying opportunities for growth and expansion, including center expansion and student body expansion through referral program
Build and maintain relationships with stakeholders, including teachers, students, and partners.
Partner Relations and Customer Service Improvement:
Provide seamless operational and administrative experience for both teachers and students within the partner centers so that teachers can focus on teaching and coaching
Oversee center partner contract signing and teacher onboarding processes, facilitating smooth integration into the central operation framework
Develop scripts and service flow for customer touchpoints to ensure consistent and high-quality interactions
Manage individual teacher reports, monitoring performance and providing timely feedback.
Operations Management:
Led and managed a team of center administrators, providing guidance, and feedback, and fostering a positive work environment
Monitor attendance and tuition fee collection status, addressing discrepancies and ensuring accurate records
Conduct weekly administrative meetings with center partners to review operations, address challenges, and strategize growth.
Allocate resources effectively to optimize operational efficiency and support expansion plans.
Manage staffing requirements, including recruitment, training, and performance evaluations.
Resource Management:
Coordinate administrative shifts for the center admin team and manage timesheet records.
Oversee security and cleaning staff shifts, ensuring a safe and clean environment for students and staff.
Collaborate with HR for timesheet and payroll calculations, and manage other HR-related tasks.
Ensure efficient space management for rental schemes and class schedules.
Monitor room usage and track rental payment requests.
Class Operation and Management:
Create and manage class schedules to ensure optimal utilization of resources.
Manage attendance tracking and service calls to address student absenteeism and teacher concerns.
Monitor tuition fee collection status and ensure timely and accurate payment processing.
Prepare advance payments and manage petty cash for operational needs.
Oversee rental income collection and manage associated financial transactions.
Facilitate follow-up on teacher absences and manage communication with students and parents.
Center Growth and Development (30%):
Accompany Business Development managers in sales meetings with potential center partners
Improve center business performance by improving service quality and supporting in student acquisition
Coordinate offline events to promote the partner centers and engage with the local community.
Manage social media presence and online posts to drive brand awareness and engagement.
Contribute in strategic business development, identifying opportunities for growth and expansion, including center expansion and student body expansion through referral program
Build and maintain relationships with stakeholders, including teachers, students, and partners.
Yêu cầu
Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).
Previous experience in retail offline business, strategic operations management, business development, or related roles is highly desirable.
Strong interpersonal skills with exceptional customer service, communication, and presentation abilities
Proficiency in using spreadsheets and operational software/systems.
High attention to detail and strong organizational skills.
Ability to manage and lead a diverse team of staff effectively.
Strong problem-solving and decision-making capabilities.
Familiarity with HR processes, timesheet management, and payroll calculations.
Proven ability to manage multiple tasks and responsibilities concurrently.
Previous experience in retail offline business, strategic operations management, business development, or related roles is highly desirable.
Strong interpersonal skills with exceptional customer service, communication, and presentation abilities
Proficiency in using spreadsheets and operational software/systems.
High attention to detail and strong organizational skills.
Ability to manage and lead a diverse team of staff effectively.
Strong problem-solving and decision-making capabilities.
Familiarity with HR processes, timesheet management, and payroll calculations.
Proven ability to manage multiple tasks and responsibilities concurrently.
Quyền lợi
Competitive remuneration.
14-day annual leave.
100% salary probation.
Experience working in a fast-paced EdTech company based in Singapore, Vietnam, and Indonesia.
Professional development opportunities in EdTech, teaching, and curriculum development.
Opportunity to impact Vietnamese education and learning.
14-day annual leave.
100% salary probation.
Experience working in a fast-paced EdTech company based in Singapore, Vietnam, and Indonesia.
Professional development opportunities in EdTech, teaching, and curriculum development.
Opportunity to impact Vietnamese education and learning.
Thông tin khác
Cấp bậc
Trưởng/Phó phòng
Kinh nghiệm
Trên 5 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
Trưởng/Phó phòng
Kinh nghiệm
Trên 5 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu
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Vị trí Operation Manager do công ty CÔNG TY TNHH MANABIE VIỆT NAM tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thoả thuận, tìm thêm việc làm về Operation Manager hoặc công ty CÔNG TY TNHH MANABIE VIỆT NAM ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH MANABIE VIỆT NAM việc làm
Copac Square, 12 Tôn Đản, phường 13, quận 4, HCM
Quy mô: Từ 101 - 500 nhân viên