Mô tả Công việc
Job Purpose:
The Operations Specialist plays a key role in managing and optimizing the end-to-end sales order process, ensuring smooth coordination across departments, timely delivery, and effective customer communication. This role also supports contract handling, payment follow-up, and continuous process improvement.
Key Responsibilities:
Sales Order Processing
Manage full-cycle sales order processing with accuracy in order entry, pricing, and product details.
Coordinate with
Purchasing and Warehouse teams to confirm stock availability and delivery timelines.
Contract Negotiation Support
Assist in preparing and reviewing sales contracts.
Ensure all terms and conditions are properly documented and aligned with company policies.
Sales Order Tracking
Monitor order status throughout the fulfillment process.
Provide timely updates to internal departments and customers.
Delivery Monitoring
Work closely with logistics and warehouse teams to ensure timely and accurate delivery.
Proactively address delivery issues and communicate with customers.
Customer Payment Follow-up
Track payment schedules and follow up with customers to ensure timely collection.
Collaborate with Finance to resolve payment delays.
Process Management
Collaborate with stakeholders to design or improve operational processes.
Identify inefficiencies and risks in workflows and propose solutions.
Monitor process performance and ensure compliance with internal policies and external regulations.