operations executive ( Điều Hành Tour Inbound)

CÔNG TY CỔ PHẦN DU LỊCH EXOTISSIMO VIỆT NAM

Địa điểm làm việc: Hà Nội

Hết hạn: 30/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 2 năm

inbound khách sạn du lịch

Mô tả công việc

Assign jobs to tour guides, vehicles suppliers, drivers etc
● Reserve services from suppliers for each booking
● Communicate with Inbound Teams to ensure smooth Operations and Reservation
● Brief guides in detail for each booking
● Manage Tour Plan System for Job Order to guides and drivers
● Manage Tour Plan System for Cash Advance Report for tour guides
● Manage Tour Plan System for Guide Fee Report of tour guides
● Submit Cash Advance and Guide Fee Request to Supervisor/Manager for the approval
● Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints and our environmental impacts
● Discuss with our supplier about our responsible tourism commitments and requirements
● Manage Guides' KPIs by using the Customer Satisfaction Surveys
● Support Supervisor/Assistant Manager/Manager in recruiting and training guides
● Inspect new suppliers as per schedule with Product Team
● Attend scheduled meeting with Operations Team
● Coordinate annual guide training including topics on responsible tourism and ensure that the right message will be discussed to minimize travelers negative impact and maximize positive ones
● Attend staff training
● Ride along with guide and clients to monitor the quality and maintain relationships with suppliers
● Raise hot issue/s with solution to Supervisor/ Manager
● Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code.

Yêu cầu công việc

Bachelor's degree in Tourism or related field
At least 2 years at the same position
Good command over verbal & written English. Other language (German or Spanish, French..) is a plus
Experience in Travel Company and Operations Task
Interest and/or experience in the travel industry
Understanding of sustainability and responsible tourism is a plus.
Skills:
Very detail oriented and service minded
Good communication and execution skills
Excellent skills in Microsoft Office & Travel software
Be able to suggest improved ways of working to positively impact people's life and the environment

Quyền lợi được hưởng

Work in a friendly working environment and good team building activities
18 days of annual leave and can be carried to the next year
Parking fee support
Health insurance and accident insurance
Other benefits according to the festive seasons will be shared at the interview
Flexible working style, can work from home or at the office
Participate in all online training programs of the whole EXO Group
Priority pricing policies for family's trips
13th month salary up to the business performance of each year.

Thông tin khác

Cấp bậc
Nhân viên
Kinh nghiệm
2 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Nộp hồ sơ liên hệ

CÔNG TY CỔ PHẦN DU LỊCH EXOTISSIMO VIỆT NAM

Giới thiệu công ty Xem trang công ty

EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations. Since 1993, we have been crafting distinctive, authentic travel experiences that expand horizons and deliver lasting, positive impacts.

We are a purpose-driving company and, if you are successful in your application, you will find that working at EXO is more than just a job. As a member of the EXO family, you will play an important part in our mission to expand horizons and create meaningful positive impacts in the destinations we operate in. Furthermore, we offer in-house training courses, exciting growth opportunities, great benefits and a supportive team culture.

Đây là công ty du lịch nước ngoài được sở hữu giấy phép kinh doanh đầu tiên tại Việt Nam. Hiện nay, công ty đã mở rộng thêm rất nhiều chi nhánh ở Đông Nam Á và Trung Quốc. Với đội ngũ nhân viên giàu kinh nghiệm, dịch vụ khách hàng chất lượng, Exotissimo vẫn đang trở thành một trong những đơn vị được nhiều khách hàng tin tưởng lựa chọn.

Quy mô công ty

Từ 101 - 500 nhân viên

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