Operations Manager (Fashion Retail)

Operations Manager: MANGO (1 position), LEVI'S - DOCKERS (1 position)
Ensure stores achieve sales target:
Work closely with all function of Mango brand and others departments about promotion programs and activitie.
Execute assigned by company and line-managers in events, and ensure all promotion programs are completed and accurate.
Supervise daily sales target and make the daily sales statistics in order to reach the target for Mango Brand.
Analyze sales data (Individual sale, customer, sales amount, money mapping, store area, KPI, cost...), forecast future sales to get the highest results
Analyze trends, demand and propose plan, carry out this plan to reach the best business.
Report about competitor's information (new arrival, promotion program, product, VM...)
Take responsible: cost, delivery, sales, reply and communication of the internal information to reach the best performance.
Make statistics about general business targets, share to colleagues, report to line-manager and determine which is focus to achieve target
Update and maintain the realization in retail market, learn the customer's shopping dynamic, orient the thinking of store staffs and state of competitors.
Create the changes to improve business according to reality.
Store Operations Management:
Products:
Display and control products in quantity and details, on floor and stockroom.
Manage and arrange product in the warehouse according to standard
Connect the related departments for shipment and transfer, controlling inventory in the most reasonably and effectively method.
Control inventory in/out to achieve the highest rotation
Take responsible for managing loss & prevention
Stores:
Supervise the maintenance, furniture repair, equipment in area and store.
Monitor and ensure that stores are always in clean and tidy status
Work closely with Principals and internal visual merchandise team to maintain visual merchandising standard and make sure all display in store are standardized
Customer Service:
Focus on customer care activities to improve services and care to customer.
Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.
Gather customer profile (name, gender, phone number, address, email, hobby, date of birth...) and connect them with company's product information.
Gather customer's feedback weekly, report them in the meeting of that week and follow the implementation of these feedbacks in the next weeks.
Feedback all questions, complaints from customers in store.
Leadership People Management:
Orient sales staff to meet the daily/weekly/monthly sales targets.
Hire and train key personnel for operation and sales team of Mango brand
Monitor the implementation of procedures, policies, regulations of company by staff.
Set up and execute the performance evaluation standards of store/employee.
Operate weekly/monthly meeting and train, coach employee, report problems, share information to related department to improve
Share experience and information to store team for improvement
Control and motivate staff to achieve target
Solve and report all the facts involved to personnel in store, train the potential sales staffs, make the developing plan, training and evaluation based on policy.
Ensure required behavior and action standards of individuals in team, make them pure and progressive working environment.
Flexibility in problem solving and provide solutions
Check and confirm Rosters, Incentives, Hot bonus, Overtime, Timesheet